Deskripsi pekerjaan Technical Support Engineer PT Adastra Visi Teknologi
Industry: Telecommunication IT Managed Services
Minimum Experience:
At least 2 years of relevant experience.
Job Description:
- Provide L1/L2 support for enterprise telecom services
- Troubleshoot last-mile issues (fiber cut, signal loss, Wi-Fi interference)
- Support CPE devices (router, modem, access point)
- Perform on-site installation and activation of services
- Handle customer complaints and provide technical explanation
- Coordinate with field engineers for physical issue resolution
Mandatory Certifications:
- Cisco CCNP ENWLSI / Meraki / CWSP
Key ITIL Responsibilities:
- Incident Management
- Capacity Management
- Change Management
- Configuration Management
Key Responsibilities:
- Monitor and resolve Wi-Fi and client-related issues (remote and onsite)
- Implement network changes based on approved schedules
- Perform installation, maintenance, and hardware replacement
- Maintain accurate documentation and update CMDB records
Work Arrangement:
- Operate within a 24/7 service environment based on role responsibilities
- Shift-based working arrangement for operational roles (e.g., NOC, support, and engineering)
- On-call availability required for critical incidents, escalations, or emergency support
- Willingness to work outside regular business hours, including weekends and public holidays when required
