Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Technical Support Engineer at Tradex Systems Pte Ltd
- Competitive remuneration and the possibility to take up a future role in the company
- Friendly Environment
- Performance Bonus
- Work closely with Tradex China Team to support clients across the globe.
- Be the key contact for customer’s technical needs. Provide functional support and troubleshooting services for clients via phone calls, messaging systems, and email efficiently.
- Analyze issues and assist customers by remoting access to connect into customer’s environments.
- Monitor connection status of customers’ server and upstream APIs and handle the incident of connection failure.
- Provide documentation, feedback, and recommendations to our development team for in-house monitor tool and APIs connection enhancement.
- Work as a standby during the non-business hours to cover support for urgent production issues from customers.
- Ensure the best quality of the services has been delivered to the clients throughout pre-communications, incident progression and investigations.
- Manage and build a trusted relationship with data center vendors.
- Provide support documentation to the Company Knowledge Base, inclusive of support procedures, all in-scope applications for both external and internal usage.
- Minimum Diploma or equivalent education background, outstanding Entry Level candidates are encouraged to apply.
- Demonstrates a sense of urgency and self-motivated with strong time management skills.
- A strong analytical and proactive mindset in problem-solving, especially when it is time-sensitive and under pressure.
- Experience in Confluence and Jira will be an advantage.
- Experience in .NET framework, software engineering, SQL, the Financial Information eXchange (FIX) protocol, etc will be a plus.
- Excellent command of both English and Mandarin.
- Good communication and interpersonal skills, having the ability to bridge communication gaps between trading and technology.
- Customer-oriented and has a willingness to learn.
- Enthusiastic, motivated, self-driven.
- Knowledge of commodity financial products will be an advantage.
- Experience in application and functional support across the trading system in a production environment will be a bonus.