Tangerang

Meteor.id have been recognized as a pioneer in providing Platform as a Service (PaaS) that enables industry stakeholders to transform their business idea into a digital service to fulfill market demand in Indonesia.

PT. Meteor Inovasi Digital

Indonesia

Meteor Inovasi Digital

We are seeking a skilled and proactive Technical Operations Specialist to join our IT team. In this role, you will be responsible for maintaining, troubleshooting, and improving our IT services and applications. The ideal candidate will have a strong background in IT support, service management, and continuous delivery processes.

●	Acts as 2nd level support of applications, triaging issues, and disseminating them to 
        other IT personnel as required

●	Restore a failed IT service of related Product as quickly as possible, and ensuring 
        appropriate workarounds put in place if incidents are not resolvable within the agreed 
        SLA

●	Analyze existing IT services of related product and plan how to improve it in the future

●	Prevent incident from happening, and to minimize the impact of incidents that cannot 
        be prevented, maintaining known errors and workarounds

●	Liaise IT personnel for applications (related to product) troubleshooting, configuration 
        and maintenance

●	Manage lifecycle and release management processess for applications

●	Responsible for the continuous delivery process to build, deploy and promote 
        applications

●	Ensure apps have automated functional tests that are used by the continuous delivery 
        process to determine successful deployment and operation of applications

●	Strong background in IT support and service management

●	Having minimum 1 year of experience in System Administration and Operations

●	Experience with incident management and problem-solving

●	Knowledge of continuous delivery processes and release management

●	Familiarity with automated testing and deployment practices

●	Excellent communication skills for liaising with various IT personnel

●	Ability to work under pressure and manage multiple priorities

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