Technical Documentation writer

PT Transformasi Perkasa Indonesia (MAKASI), established with the vision to address challenges and enhance customer satisfaction through quality-driven solutions, is seeking a dedicated individual to join our team. As we continue to expand our services in Kebayoran Baru, Jakarta Selatan, we are looking for a professional who shares our commitment to excellence and innovation. Our company culture fosters collaboration and growth, providing opportunities for career advancement and personal development. We believe that this position offers a unique opportunity for someone passionate about technology and customer service to contribute meaningfully to our ongoing success.

In this role as an IT Support and Technical Documentation Writer, you will be responsible for providing comprehensive technical support to our clients. This includes troubleshooting hardware and network issues, offering help desk assistance, and ensuring that all technical documentation is accurate and up-to-date. You will also be involved in enhancing our client's technical understanding of our products and services through clear and concise documentation. Your primary goal will be to ensure that our clients receive the best possible support, thereby contributing significantly to our mission of increasing customer satisfaction.

We are seeking candidates who possess a Bachelor’s degree and have between one and three years of experience in IT support roles. Essential skills required for this position include proficiency in help desk operations, customer service, IT support, network troubleshooting, hardware maintenance, and technical support. While we value extensive experience, we are equally interested in candidates who demonstrate a strong passion for learning and growth within the field of IT. We offer a supportive environment that encourages continuous professional development, and we look for individuals who are eager to contribute to our team's success. If you are a motivated and skilled professional, we encourage you to apply and join us in our journey towards excellence.