Technical Customer Support

Upscalix is a Melbourne-based digital solution company that caters to both small-sized businesses and large corporations with extensive experience in mobile apps, websites, and business solution software. We help businesses or individuals generate better outcomes and automate tasks, so you can spend time on what matters the most.

We are looking for a Technical Customer Support interested in building performant on web-based applications!

Job Summary:

As a Technical Customer Support, you will be responsible for providing excellent customer service to both existing and potential customers through various communication channels, including email support, ticket support through Hubspot, and live chat support. You will be required to address any concerns or issues that our current customers may have and assist new customers with inquiries about our product's functionality, price, and other features. Your goal will be to ensure that all customer interactions are handled efficiently and effectively, and that our customers receive the best possible service.

Requirements:

1. 1 – 3 years of experience as Technical Customer Service
2. Ability to create well-documented process and report
3. Able to communicate in English at actively is required
4. Ability to take extreme ownership over your work
5. Ability to adapt in VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environment
6. Willing to work according to Australian time or 6 AM – 3 PM Jakarta Time (9 hours include 1-hour break)

Perks and Benefits

1. Total 33 days of holidays, 5 days more than Indonesia's
2. The holidays are the accumulated 20 days of paid annual leave, 10 days of paid sick leave, and paid Australian public holidays
3. Potential paid work visit to Australia
4. Work-life balance (No need to work outside of your 8 hours/day)
5. Health and wellness benefits (BPJS Kesehatan dan Ketenagakerjaan) paid 100% by the company
6. Tax Incentive (Your tax will be paid 100% by the company)
7. Performance bonus
8. Ied Fitri Bonus (THR)
9. Referral Fee of IDR 4 Mills
10. Free food and beverages
11. Company dinners
12. Monthly team building events
13. Personal development benefits
14. Personal ideas/business funding