Team Leader Contact Center

PT Rajawali Berdikari Indonesia

Rp4.200.000 - 4.300.000/Bulan

Operasional & Pelayanan Pelanggan Posisi Bidang Operasional Lainnya

Kontrak · Kerja di lokasi

Minimal Diploma (D1 - D4)

1 - 3 tahun pengalaman

Persyaratan

Kerja di lokasi

1 - 3 tahun pengalaman

Minimal Diploma (D1 - D4)

22-37 tahun

Laki-laki saja

Skills

Communication Skills

Presentation Skills

Data Analytics

Benefit Kerja

Career Path

Training/Certification

Perform Bonus

Loker ini dikelola oleh

Indrahel Musafin

Perusahaan Premium

Deskripsi pekerjaan Team Leader Contact Center PT Rajawali Berdikari Indonesia

Job Desc :

Monitoring daily activity of digital Center Operation
Maintain KPI Contact Center (CSAT. FCR, AHT, Etc)
Quality Monitoring to Agent perfomance
Escalation and Ticket solving proccess
Analyze perfomance data, producing regular that highlight team achievement, areas for improvement and key perfomance trends.

Requirement :

1. Min D3

2. Experience as Team Leader at least 2 years of work, preferably a Team Leader for Contact Center within Fraud Operations, Fraud Investigation, Risk Management, Compliance, or related functions

3. Willing to work in shifting schedule

4. Coorporate with implementation of project delivery, monitor team service quality and efficiency and promote the achievement KPI

5. Fluent in English is a must both speaking and writing

6. Good comunnication and strong analytical thinking

PT Rajawali Berdikari Indonesia

Outsourcing/Offshoring

51 - 200 karyawan

Establish from 2014, PT RAJAWALI BERDIKARI INDONESIA continuously strive and invest on service research, development and improvement and focus to manage services on Business Process (BPO), labor supply service and Man Power Outsourcing (MPO), and Transactional Process Outsourcing (TPO) for potential clients with difference business core.

We ignite our spirit to give the excellent service to our existing client and also expand the business become service provider for small, medium and large enterprise with the different segment industries, channels and also businesses as well.

Vision
To be a global leader of managed service provider and a BRAVE market leader.

Mission
Delivering excellent services on the following solutions : Business Process Outsourcing HR Solution and Transaction Process Outsourcing

Alamat kantor

Ruko Great Saladdin Square Jl Margonda Raya Blok C-10 NO. 39 RT. 002 RW.011, Pancoran Mas, Kota Depok, Jawa Barat. 16432.

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