Deskripsi pekerjaan Supervisor Housekeeping TOS Residence (TOS Group Hospitality)
1. Staff Management & Administration
Scheduling: Create and manage daily or weekly duty rosters (shifts) for room attendants, housemen, and public area cleaners.
Briefing: Conduct morning briefings to delegate daily tasks and communicate important hotel events or VIP arrivals.
Training & Evaluation: Train new hires on standard operating procedures (SOPs) and evaluate the performance of staff members.
2. Quality Control & InspectionsRoom
Inspections: Check room status and cleanliness (e.g., clearing rooms from dirty to vacant clean or ready).
Public Area Checks: Inspect common areas, lobbies, corridors, elevators, and restrooms to ensure they meet exact management standards.
Turn-Down Service: Ensure all evening room setups are completed flawlessly.
3. Inventory & Equipment ControlSupply
Management: Monitor and inventory cleaning equipment, chemicals, and guest amenities (toiletries, towels, etc.).
Equipment Maintenance: Inspect tools (vacuum cleaners, floor polishers) to ensure they are in working condition and report damages to the engineering department.
4. Problem Solving & Reporting
Lost and Found: Oversee the proper logging, storing, and returning of items left behind by guests.
Guest Complaints: Handle feedback or issues related to housekeeping services directly and promptly.
Reporting: Prepare daily reports, logbook entries, and coordinate with the front office or maintenance teams.
