Deskripsi pekerjaan Supervisor Call Center Agent & Co (Contact Center Services)
Qualifications :
- Bachelor’s degree in major
- 1 year experience as contact center supervisor
- Have an ICCA certificate is preferred
- Strong Supervisory and Team Management skills to effectively lead and support call center agents
- Exceptional Customer Satisfaction skills, with a focus on addressing customer needs and ensuring a positive experience
- Proven Analytical Skills to monitor performance metrics, identify trends, and implement actionable strategies
- Excellent Communication abilities to effectively relay expectations, feedback, and guidance to team members
- Experience in using industry-related software and tools is an advantage
- Strong problem-solving and conflict resolution skills
- Previous experience in a call center or customer service environment is preferred
