Deskripsi pekerjaan Student Progress Advisor Sparks Education
Requirements:
- Bachelor’s degree (any major)
- 1–3 years experience in customer success, account management, retention, or sales
- Comfortable handling 50–200 active clients simultaneously
- Strong communication and relationship management skills
- Able to handle complaints and difficult conversations with parents
- Organized and disciplined in follow-ups and tracking data (Google Sheets / CRM)
- Comfortable discussing renewals, packages, and pricing with parents
- Proactive in identifying churn risks and resolving issues
Key Competencies:
- Patient and persistent in follow-ups
- Structured and detail-oriented
- Emotionally stable when handling complaints
- Strong sense of ownership toward retention targets
Key KPIs:
- Renewal rate
- Parent response rate
- Parent satisfaction (NPS)
- Retention performance
