Job description for Student Care Officer - Nhân Viên Chăm Sóc Học Viên (part time) at The International Coding School Algorithmics
JOB DESCRIPTION.
A. Customer Service (parents and students premium experience)
- Assist Full- time Service staff to deliver excellent customer service journeys for parents and students, from the start to the point of re-enrollment.
- Demonstrate professional, proactive and supportive manner with Parents through face to face, service hotline phone calls and email interaction with guidance from Line Manager and Senior Service staff.
- Interact with Programming Tutors and Teachers on a daily basis to ensure student’s smooth learning experience in both offline and online classrooms.
- Monitor students’ attendance and safely pick-up by parents.
- To be trained and support parent touchpoint appointments (parent session, graduation) only when assigned by Line Manager on special occasions.
- Follow strictly potential parents/students’ welcoming procedure
- Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus
B. Campus Operations & Admin
- Support Full-Time staff to maintain and keep track of campus’s facilities, inventory, procurement procedures on a daily basis.
- Enhance fun, safe learning environment, high quality classroom experience for all students
- Daily reinforcement for campus’ looks and feels
- Align and take assigned actions from Line Manager on students’ catching-up booking
- Support campus event and service related tasks based on assigned task from Line Manager
- Ensure campus opening and closing checklist are followed strictly
BENEFITS
- Hourly rate: 50,000 - 70,000VND/hour
- Flexible working hours
- Professional development, training and coaching opportunities
- Learn how to code for beginners
- Professional, young, friendly, and supportive working environment
- Performance review after 06 months
- Opportunity to become a full-time employee
- Internship certification/stamp support
REQUIREMENTS
- 2nd, 3rd, 4th year student/Fresh graduate who is driven and open to explore the fields of dynamic working experience in educational, customer service and technologies aspects
- Passion about making positive impact on children’s learning success
- Punctual & reliable; hard-working & responsible
- Open-minded for new development opportunities
- Written and Verbal Vietnamese & English proficiency (no need for certification, CV must be in English)
- Please indicate your available working hours between 8:00 AM and 9:00 PM, Monday - Sunday, in the application form.
