Store Manager

1. Leadership & People Management:

* Memimpin tim barista, kasir, kitchen, cleaning

* Bagi shift dengan adil

* Tegas tapi tetap dihormati

* Menyelesaikan konflik antar staff

* Bikin tim semangat kerja

2. Operational Management:

* Opening checklist

* Closing checklist

* Kebersihan outlet

* SOP minuman & makanan

* Flow order saat ramai

* Maintenance alat (espresso machine, grinder, AC, dll)

3. Financial Awareness:

* Omzet harian

* COGS / HPP

* Food cost & beverage cost

* Labor cost

* Margin per menu

* Target sales

* Waste / kehilangan bahan

* Cash flow harian

4. Inventory Control:

* Stock beans

* Susu

* Syrup

* Cup/lid/straw

* Powder

* Pastry

* Stock opname

* Par level

* Reorder timing

* FIFO / FEFO

* Analisa selisih stock

5. Customer Service Sense:

* Komplain cepat ditangani

* Staff ramah

* Musik, suhu ruangan, kebersihan nyaman

* Customer repeat order

6. Problem Solving Cepat:

* Mesin error

* Staff telat

* Beans habis

* POS down

* Customer komplain

* Peak hour chaos

7. Communication Skill:

* Owner

* Staff

* Supplier

* Customer

8. Sales Mindset:

* Upselling pastry + coffee

* Bundling promo

* Repeat customer program

* Peak hour optimization

* Menu favorit di-push

9. Basic Coffee Knowledge:

* Espresso extraction

* Basic milk steaming

* Taste standard

* Workflow bar

* Mesin & grinder basics

10. Discipline & Consistency:

* Datang tepat waktu

* Follow up pekerjaan

* SOP konsisten

* Teliti detail

11. Data Analysis:

* Jam ramai

* Best seller menu

* Slow moving menu

* Conversion rate promo

* Staff productivity

12. Hiring & Training:

* Interview staff

* Training barista baru

* Evaluasi performa