Sr. Customer Happiness

PT Citra Pasifik Kosmetik

Rp5.729.000 - 7.000.000/Bulan

Operasional & Pelayanan Pelanggan Staff Customer Service

Penuh Waktu · Hybrid

Minimal Diploma (D1 - D4)

1 - 3 tahun pengalaman

Persyaratan

Hybrid

1 - 3 tahun pengalaman

Minimal Diploma (D1 - D4)

Skills

Communication Skills

Customer Support

Customer Service

Customer Satisfaction

Customer Relations

Loker ini dikelola oleh

Human Resources Aeris Beaute

Deskripsi pekerjaan Sr. Customer Happiness PT Citra Pasifik Kosmetik

We're Hiring: Sr. Customer Happiness ✨

We are looking for a Sr. Customer Happiness to lead our customer support operations across chat, DM, comments, and email while maintaining service quality and mentoring the team.

Responsibilities:

Handle customer inquiries via chat, DM, comments, and email
Manage refund, return, and exchange process per SOP & SLA
Monitor CS performance metrics: tickets, response time, CSAT
Maintain case documentation and CS reports in Excel
Support review & rating improvement initiatives
Mentor junior CS team members and run quality checks
Collaborate with cross-functional teams to improve customer experience
Identify recurring issues and provide data-driven recommendations

Qualifications:

2-3 years of experience in Customer Service/Customer Happiness
Proficient in Microsoft Excel (pivot tables, formulas, charts)
Strong communication, empathy, and problem-solving skills
Comfortable working with targets and SLAs
Strong collaboration and mentoring skills
Detail-oriented and able to manage multiple cases simultaneously

📍 Head Office - West Jakarta

Only shortlisted candidates will be contacted.

PT Citra Pasifik Kosmetik

Retail

51 - 200 karyawan

Are you a dreamer? A thinker? A clean beauty enthusiast? Good for you - you've come to the right place.

OUR PRINCIPLES

Customer Obsession

Happy customers are at the heart of why we are here. So, we consistently work to understand our customers' wants and needs, and make earning their trust our top priority.

High Standards

3 components of Aeris’ DNA: Best product-selection, seamless purchasing experience, and low prices. These drive all of our invention & innovation decisions!

Solution Driven

Here, we always start with our customers and work backwards. If our product doesn’t solve an existing problem, add value, and fair better than existing products, we toss it away.

Long-Term Thinking

Ultimately, we know that we are a part of a story that starts long before us and will continue to live beyond us. So, it’s very important to us that we build not only products, but also a community that will leave positive footprints on this planet.

Alamat kantor

Jl. Tanjung Duren Raya No.24, RW.7, Tj. Duren Utara, Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11470

Galeri Perusahaan

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