Deskripsi pekerjaan Spesialis Technical Documentation PT Inosoft Trans Sistem
COMPANY DESCRIPTION
Established in 2006, PT. INOSOFT TRANS SISTEM is a Surabaya-based software development company specializing in supply chain management and enterprise software solutions.
We are committed to delivering innovative technology solutions while fostering the professional growth and development of our employees.
ROLE OVERVIEW
We are looking for a full-time remote Technical Writer & Video Documentation Specialist who can transform complex software features and processes into clear, structured, and professional technical documentation and instructional videos.
In this role, you will create technical documents, user guides, workflow diagrams, and step-by-step video tutorials for our software applications. You will also support Project Managers and Developers in coordinating and monitoring project tasks.
You will work closely with Project Managers, Developers, and QA teams to understand system functionalities, document workflows accurately, and produce materials that help users understand and operate our software effectively.
This is not a general administrative or creative video editing role. We are looking for someone who can understand how software applications work and independently translate technical information into accurate, easy-to-follow documentation and tutorial videos.
All technical documentation and instructional video content must be produced in English.
REQUIREMENTS
- Minimum Diploma (D3) degree; a Bachelor's degree, preferably in Information Technology or a related field, is highly desirable.
- 1–3 years of experience in technical writing, software documentation, instructional video production, or related roles within IT projects.
- Ability to create structured technical documentation, including user guides, feature documentation, process workflows, and system manuals.
- Experience creating screen-recorded software tutorials, application walkthroughs, or instructional videos.
- Ability to independently perform screen recording, basic video editing, and step-by-step demonstrations of software features.
- Good understanding of web and mobile applications, including the ability to explore and understand system functionalities.
- Strong ability to transform raw or unstructured information from technical teams into clear, accurate, and well-organized documentation.
- Strong written English proficiency, including professional grammar, technical terminology, and clear instructional writing.
- Proficiency in Microsoft Word for professional document formatting and structuring
- Familiarity with diagramming tools such as Draw.io, Lucidchart, or Visio.
- Experience using video recording and editing tools such as OBS Studio, Camtasia, CapCut, or similar software.
- Familiarity with Jira or other project management tools is an advantage
- Highly detail-oriented, organized, and capable of reviewing work independently to ensure accuracy and consistency.
- Able to work independently, coordinate with cross-functional teams, and manage multiple assignments within deadlines.
JOB RESPONSIBILITIES
- Develop User Guides from scratch based on actual software features and functionalities.
- Develop and maintain technical documentation to support multiple software projects.
- Transform information from Project Managers, Developers, and QA into well-structured, clear, and concise documentation.
- Create workflow diagrams, screenshots, and supporting materials to explain application features and business processes.
- Create step-by-step software tutorial videos through screen recording, application walkthroughs, and basic video editing.
- Ensure technical documentation and tutorial videos accurately reflect actual system behavior and follow company standards.
- Conduct thorough reviews to ensure accuracy, consistency, clarity, and attention to detail.
- Assist Project Managers and Developers in coordinating and monitoring development tickets through Jira.
- Follow up on ticket updates, pending tasks, and project progress with relevant team members.
- Ensure all documentation and instructional videos are produced in professional English.
- Manage assigned tasks and deadlines independently while maintaining effective communication with cross-functional teams.
DEVICE REQUIREMENT
As this is a remote position, candidates are expected to have their own laptop or computer capable of supporting technical documentation, screen recording, video editing, and application walkthroughs.
Experience using mobile emulators or tablet-based environments for software demonstrations is an advantage.
APPLICATION PROCESS
Interested candidates should submit:
- Technical Documentation Samples: 1–2 examples of previous work, such as user guides, software documentation, or workflow diagrams.
- Video Portfolio: Links to screen-recorded tutorials, software walkthroughs, or instructional videos previously created.
Join PT. INOSOFT TRANS SISTEM and help us make complex software easier to understand through clear, accurate, and professional documentation and instructional videos!
