*Qualifications for E-Commerce Specialist*
- Minimum Bachelor's degree (S1) in any field.
- Age range: 18 - 30 years old.
- At least 2-3 years of experience in marketplace/digital platforms (Shopee, Lazada, Tokopedia, Bukalapak, TikTok Shop).
- Minimum 1 year of experience as an E-Commerce Marketing Specialist.
- Proficient in using computers and necessary software (Excel, Google Docs, Drive, and marketplace operational tools).
- Strong communication skills with good interpersonal abilities and responsiveness.
- Strong analytical skills and attention to detail.
- Up-to-date with trends in e-commerce/marketplace and social media platforms.
- Creative, meticulous, with good analytical and communication skills.
- Disciplined, able to communicate effectively.
- High level of initiative.
- Willing to work under pressure and overtime if needed.
- Responsible and accountable for tasks.
- Eager to learn new things.
- Fast response time from 07:00 to 00:00, always active in responding to customer inquiries and available for contact.
*E-Commerce Specialist Responsibilities:*
*1. Marketplace Management:*
- Manage sales and marketing activities on marketplaces (Shopee, Tokopedia, Lazada, Bukalapak, TikTok Shop).
- Enter product sales data.
- Upload products, update stock and prices, and optimize paid ads on e-commerce platforms.
- Handle customer chats on marketplace platforms and WhatsApp.
- Monitor reviews and follow up on customer complaints.
- Maintain the company's performance on all marketplace platforms.
- Sort products before packing and conduct quality control (as needed).
*4. Reporting and Documentation:*
- Create monthly reports containing sales data, customer complaints, and product returns.
- Document photos and videos for social media marketing purposes.
*5. Strategy and Promotions:*
- Develop store strategies on marketplace platforms to achieve sales targets.
- Manage online campaigns regularly and provide weekly reports on campaign performance.
- Coordinate company participation in marketing events (vouchers, campaigns, promotions).
- Contribute to sales processes and E-Commerce operations.
- Implement and optimize marketplace promotional features and ensure the completeness of promotion administration.
- Provide insights on trends, market developments, and popular products in the marketplace.
- Coordinate with the digital marketing and graphic design teams regarding promotions and strategies to improve store statistics.
- Coordinate with the finance and packing departments for the order shipping process.
- Ability to appear in videos for live sessions (when needed).
- Performance-based bonuses.
- Company-provided laptop and phone (office inventory).
Jl. Pluit Selatan Raya No.16-17, 3rd Floor, RT.6/RW.6, Penjaringan, Penjaringan Subdistrict, North Jakarta, Special Capital Region of Jakarta 14440
5,000,000 - 7,000,000 (excluding bonuses)
