Deskripsi pekerjaan Spesialis E-commerce Fays Hospitality
Primary Objective
To drive property revenue by effectively optimizing and managing various leisure business distribution channels, consistently meeting and exceeding the company's budgeted financial goals.
Key Responsibilities
• Channel Management: Oversee, maintain, and optimize property listings across various Online Travel Agency (OTA) extranets to maximize visibility and conversion.
• Revenue Generation: Execute strategic updates and inventory management workflows to meet the property's budgeted revenue targets.
• Distribution Optimization: Drive performance across all digital leisure business channels, maintaining rate parity and promotional alignment.
• Digital Asset Management: Support online marketing efforts by systematically managing online media storage systems (including Dropbox and Google Drive) for seamless marketing collateral distribution.
• Marketing Collaboration: Collaborate with stakeholders on online portals and social networking campaigns to optimize traffic and enhance reservation streams.
Qualifications
• Experience: Minimum of 2 years of professional experience, ideally gained within a resort environment or a similar fast-paced hospitality business operation.
• Technical Systems: Proven familiarity and hands-on capability managing multiple OTA extranet platforms.
• Property Systems: Demonstrable knowledge of industry-standard Property Management Systems (PMS).
• Digital Literacy: High computer literacy with active interest and operational comfort utilizing cloud-based storage (Dropbox, Google Drive) and online digital networking portals.
• Communication: Excellent written and verbal command of the English language.
Character & Leadership
• Revenue & Financial Mindset: Strong innate leadership and revenue-driven skills; budget-oriented with a proactive focus on financial targets.
• Autonomy & Accountability: Highly motivated self-starter able to execute tasks efficiently with minimal supervision.
• Service & Excellence: Deeply committed to delivering high-level customer service and maintaining an unwavering attention to detail.
• Dynamics & Presentation: Mature, dynamic, and enthusiastic personality with a positive, professional, and pleasant demeanour.
• Agility & Execution: Highly organized, proactive, and creative problem solver; recognized as a smart, quick-action team player.
• Adaptability: Flexible and decisive under pressure, with full availability to align with dynamic hospitality working schedules.
