Software Support Engineer (Shift-based)
Ho Chi Minh City, Vietnam
Software Engineering
Full-Time
1 - 3 tahun pengalaman
Tayang 2 bulan yang laluDiperbarui 18 hari yang lalu
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Deskripsi pekerjaan
Bolloré Group
Driven by a strong entrepreneurial spirit and the desire to create a link between people and their environment, Bolloré group associates humanism with a results-based culture.
Thanks to its family shareholding stability, the Group has been conducting a long-term investment and visionary strategy for the past 200 years.
Operating in 143 countries with 80 000 employees generating more than 23 billion dollars revenue, Bolloré group is now holding strong positions in each of its business lines: transportation and logistics, communications and media, electricity storage and solutions.
B' Information Services is Bolloré Group company based in Paris, deliver and implement IT solutions for Transportation, Logistics and Energy business line with 400 employees globally (Paris, Singapore, Ho Chi Minh, Montreal, Johannesburg, Abidjan...).
B' Information Services in Vietnam
Looking to grow our development teams in Vietnam, B' Information Services engages in a collaboration with Ekino Vietnam, part of Havas Group / Bolloré Group.
Our team in Ho Chi Minh City is specialized on Microsoft .Net technologies (ASP.Net MVC, Winforms, API, Azure, Xamarin, Knockout JS...), ESB platform (Webmethods, Java...) and deliver projects using Agile methodology.
Working with B' Information Services you’ll have the opportunities to develop your skills and career in an exciting workplace in touch with an international and innovative environment.
Team scenario:
We are setting up a Support team in Vietnam of 7 members, in which 2 ones will cover each fixed shift to ensure our 24/7 service globally. The team reports directly to their Support Manager based in Ho Chi Minh City.
There are 3 fixed working shifts as below:
- Shift 1: 07:00 AM - 04:00 PM
- Shift 2: 03:00 PM - 00:00 AM
- Shift 3: 11:00 PM - 08:00 AM
The Engineer works 5 days - 40 hours/ week, including weekend and national holidays with the specifically assigned working schedule by the Manager.
Due to the importance of keeping professionalism and trust with our partners/customers, we expect to recruit the candidates who can work long-term and commit their confirmed shifts.
Note: In the resume, please kindly mention clearly which working shift you would like to apply for.
Main tasks and responsibilities:
The Software Support Engineer participates in the maintenance stage of a portal application in operational condition, from end to end in compliance with Service Level Agreements.
The main missions will include but not be limited to:
- Take charge of incidents and requests; process and monitor them until they are completed
- Analyse the root causes of the interrupted or degraded service; solve/ communicate with level 3 support teams
- Resolve the major or recurring incident problems
- Monitor the application (alert and performance)
- Coordinate with other teams in connection with the portal (key-user, support, build, project ...)
- Communicate the state of the service on incident and operation
- Ensure the proper execution of operational tasks
- Write post incident reviews following major incidents and deliver reliable actions
- Report the changes to the Change Advisory Board (CAB)
- Proactively initiate the ideas, actions to improve the quality of the service
- Update the portal documentation and transmit knowledge to the level 1 support teams (help-desk & monitoring)
Skills & Required knowledge:
- Good knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology
- Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights
- Good knowledge of cloud services, micro-services, network and concept of application architecture (flow, network equipment, esb, API...)
- Language: o Fluent in English, both written and spoken o French is a plus
Professional background
- 2+ years of experience in similar role (software support engineer, application administrator)
- Cloud Azure and Kafka knowledge and/or certifications are advantageous
Why B' Information Services?
- High-ownership working environment: You will take full responsibilities and control of your missions contributing to the team success
- Continuous skill improvement with new technologies, challenging projects, on-the-job coaching, and training programs
- Annual performance review: recognize your efforts and identify development/ improvement needs
- Annual bonuses for year-end and achieved performance
- Clear career path: define your career development with long-term vision
- Be secured in your mind with employee’s care: private healthcare insurance package, medical check-up, lunch support...
- Great-place-to-work activities (company trip, sport clubs...): enhance teamwork spirit and facilitate your work-life balance
Skills wajib
Tunjangan dan keuntungan
- Makanan dan minuman gratis
- Tunjangan kesehatan dan kebugaran
- Parental/family leave
- Aktivitas team building
Tentang Perusahaan
ekino is a French company specialised in Conception, Design, Development and Maintenance of digital solutions: Digital Platforms, Websites, Mobile Applications.
We build innovative solutions from the ground up with open technologies. Our solutions are integrated with legacy systems (e-commerce, billing, provisioning, leads, CRM,...) and help business and digital managers to meet their objectives.
ekino in Vietnam
Ekino Vietnam has been operating in Ho-Chi-Minh City since 2013.
In 2015, ekino joined Havas / Vivendi Group which triggered an acceleration of our development. We work with other agencies in the network or directly with Asian and European clients.
With more than 170 employees, ekino Vietnam is one of the fastest growing agencies of Havas Group.
Galeri Perusahaan
Questions That You Might Have In Mind
Bagaimana cara menjawab pertanyaan interview "Mengapa kami harus menerima anda?" yang tepat?"
Hallo sobat glints! Mau tanya klo kita ditanya oleh HRD tentang "mengapa kami harus menseleksi anda ketahap selanjutnya?" Itu jawab yang tepat kira2 apa ya? Terutama utk fresh graduate☺ thanks.
Sebutkan kelemahan dan kelebihan kamu?
Jujur, itu pertanyaan menjebak dan ya bagi saya yang belum mengetahui persis apa kelebihan dan kekurangan.
Pertanyaan ini selalu muncul saat interview, kalau saya selalu menjawab:
Kekurangan saya: mudah lupa namun untuk mengatasinya selalu membuat catatan ketika melakukan aktifitas atau misal kerja. Jadi ketika lupa, bisa melihat catatan tadi.
Kelebihan: saya suka membuat konten yang berhubungan dengan fotografi atau videografi untuk sosial media. Dan saya memiliki antusias dan rasa ingin tahu yang tinggi dalam dunia desain. (Karena basic saya desain)
Dan apakah jawaban seperti ini, akan di lirik oleh HRD? Dilema...
Apakah gaji di tempat saya bekerja, wajar?
saya memegang fullstack develop web, sembari teknisi it memaintain aset komputer kantor, memantain web yg sudah ada dan mendevelop web dari permintaan atasan, mengerjakan design grafis untuk printed product, mengurus pajak ppn 10 dan memegang kelengkapan legalitas. perusahaan tempat saya, memegang 600++ karyawan outsource yg tersebar di selindo. apakah dengan pekerjaan sebegitu banyaknya saya dihargai hanya dengan gaji UMR atau bahkan bsa dibilang di bawah UMR? terima kasih atas jawabannya
