Software Engineer (Customer Success)

Firstly, what’s Nektar.ai?

For starters, Nektar.ai is a platform that integrates with GTM team’s engagement tools (such as email and calendar) on one side and CRM on the other. Through the integration, the engagement and contact data from the email and calendar flow into CRM. In the process, Nektar.ai ensures data filtering, cleansing, enrichment and enhancement, to make the data in the CRM valuable for the GTM and RevOps teams. We call Nektar, a Data + AI platform as we are processing a gold mine of data with the power of AI to make the data truly shine as gold.

Secondly, what’s this role?

We are seeking a highly skilled Software Engineer/Solutions Engineer to join our dynamic Customer Success team. This role is crucial in supporting our CS team by engineering solutions that enhance our customer experience. The ideal candidate will have a strong programming background, experience in deciphering ambiguous requirements, and a knack for debugging.

Key Responsibilities:

• Develop and implement custom engineering solutions to support our customer success initiatives.
• Collaborate with non-technical managers and stakeholders to understand, clarify, and translate ambiguous requirements into actionable solutions.
• Utilize version control systems (e.g., Git) and conduct unit testing to ensure code quality.
• Debug and troubleshoot issues, particularly within unfamiliar or third-party software.
• Engage in ongoing learning and adaptation to new programming languages and technologies.
• Contribute to data-related engineering tasks, including data enrichment, enhancement, and transformation

Ideally, the person in the role would have:

• At least 3 to 5 years of experience in a similar role as a Software Engineer or Solutions Engineer
• Professional programming experience in any language, with familiarity in version control (Git) and unit testing.
• Experience with SQL or SOQL or any other such database query languages and good understanding of database structures/architectures.
• Recent experience learning new programming languages.
• Strong persistence and skill in debugging problems, particularly in other people's software where the source code is unfamiliar or unavailable.
• Proven experience working with non-technical managers and stakeholders to deliver on ambiguously phrased requirements.
• Prior experience working with Customer Support/Success team in a B2B SaaS startup
• Experience with CRM data-centric companies is a plus.
• Willingness to work in the US timezone, specifically from 4 PM IST to 1 AM IST.