Social Media Admin

Job Responsibilities

1. Respond to customer inquiries through Instagram, TikTok, and other social media platforms in a timely, friendly, and professional manner.
2. Provide accurate information regarding products, stock availability, sizing, promotions, and order processes.
3. Coordinate closely with the Warehouse team regarding stock availability, order status, shipping updates, returns, and other operational matters.
4. Act as the liaison between customers and internal teams to ensure all inquiries and issues are resolved efficiently.
5. Handle customer complaints and follow up until the issue is fully resolved.
6. Manage social media inboxes and ensure all messages are responded to within the company's response time standards.
7. Assist in publishing scheduled social media content when required.
8. Prepare simple reports on customer inquiries, feedback, and common issues for internal evaluation.

Qualifications

1. Minimum High School/Vocational School graduate (Diploma or Bachelor's degree is a plus).
2. Minimum 1 year of experience as a Customer Service, Social Media Admin, Online Admin, or in a similar role.
3. Excellent communication and interpersonal skills.
4. Customer-oriented with a positive attitude and strong problem-solving skills.
5. Able to multitask and manage multiple conversations simultaneously.
6. Detail-oriented, organized, and able to work well under pressure.
7. Familiar with Instagram, TikTok, WhatsApp Business, and other social media platforms.
8. Able to work collaboratively with cross-functional teams, especially the Warehouse team.
9. Fast typing skills and proficiency in using computers are an advantage.
10. Experience in the footwear, fashion, or retail industry is highly preferred.