2. Outstanding leadership and customer service skills.
3. Prior experience managing end-to-end store operations.
4. Excellent communication and interpersonal skills.
5. Pleasant personality, enthusiasm, and people skills
6. Willing to work on public holidays and shifts
7. A minimum of 3 years' experience working in a retail environment, preferably in a managerial role
8. Good command of oral and written Bahasa Indonesia, intermediate English in oral and written
1. Ensure high levels of customer satisfaction by providing excellent service.
2. Develop business strategies for attracting new customers and increasing store traffic.
3. Respond professionally to customer complaints and concerns.
4. Create promotional materials and in-store displays.
5. Mantains an appealing, easy to shop environment for customers by ensuring that visual merchandising and store set up standards are consistenly maintained throughout the store
6. Has a working knowledge of the store's key performance indicators (KPIs).
7. Actively tracks customer feedback and satisfaction metrics to promote ongoing improvement
8. Sets a good example for others to follow and always maintains a highly visible and productive customer service management system.
9. Draws inferences from an understanding of the client base's behavior and tendencies and applies these to the service offer.
10. Ensures that the store team complies with all store policies and procedures; inspires and motivates team members to meet store goals and perform to the best of their abilities.