Deskripsi pekerjaan Service Advisor byOrange
Duties and Responsibilities:
- Responsible for implementing the experiential repair service reception process and ensuring effective results
- Achieve monthly operational targets assigned and be accountable for results
- Implement after-sales marketing activities and be responsible for achieving personal activity goals
- Handle on-site customer complaints promptly and be accountable for the resolution
- Implement 5S and safety management requirements on-site and ensure successful execution
- Complete other tasks assigned by the management, including temporary tasks
Qualifications:
- Diploma or higher in Automotive Repair or a related field
- Majors in Marketing Management, Automotive Application and Repair, Automotive Repair Technology or similar
- Over 3 years of experience in customer service reception or in a similar role
- Familiar with automotive structures, service etiquette, and reception knowledge
- Possess a valid driver’s license and be proficient in driving
- Proficient in computer operation and Microsoft Office software
