Server

Job Descriptions :

• Greet and serve guests at the gelato stand in a warm, professional, and attentive manner.
• Prepare and serve gelato according to Frutta’s product standards, ensuring proper portioning, presentation, and hygiene.
• Explain available gelato flavors, ingredients, and toppings clearly and engagingly to guests in fluent English.
• Maintain cleanliness and organization of the gelato station, including utensils, display, and freezer equipment.
• Monitor inventory levels and restock gelato, cones, cups, and toppings as needed throughout service.
• Assist with basic transactions or coordinate with the hotel’s cashier system, depending on operational procedures.
• Communicate effectively with the hotel’s F&B team and Frutta management to ensure smooth daily operations.
• Promptly report any guest feedback, stock shortages, or equipment issues to the relevant supervisor.
• Follow all SOPs, particularly in terms of service quality, hygiene, and guest interaction.
• Be flexible with working hours, including weekends, holidays, and during special hotel events.

Qualifications:

1. Minimum high school graduate (SMA/SMK), preferably with a background in hospitality or F&B.
2. At least 6 months of experience in customer service or F&B roles; prior experience in dessert/gelato service is a plus.
3. Fluent in English — required for clear guest communication in an international hotel environment.
4. Friendly, service-oriented, and able to represent the Frutta brand professionally.
5. Familiarity with food hygiene standards and gelato handling best practices.
6. Well-groomed, punctual, and maintains high personal and professional standards.
7. Willing to work in outdoor environments (poolside) and adapt to weather conditions.
8. Capable of working independently with minimal supervision.
9. Flexible and dependable in following shift schedules, including evening and weekend shifts.
10. Team player with a positive attitude and commitment to exceptional guest experience.