Job Requirements
1 - 3 years of experience
Skills
Job description for Server Engineer at Newfold Digital
The Server Engineer will provide support for the company's IT systems which will include monitoring, optimisation, updates, break-fix, provisioning and day-to-day operations to ensure alignment with SLAs driving towards optimal reliability and efficiency.
Primary Role Responsibilities:
- Administer server environments, including supporting vary specific enterprise technologies, file shares, web services, databases and other networking and management services.
- Complete server management provisioning for Linux, UNIX, MS operating systems; install/patch/update operating system and software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.
- Ensure 24/7/365 availability of servers, systems and related infrastructure with a customer orientated focus, whether for internal or customer facing systems.
- Actively interact the enterprise storage solutions, Network Attached Storage (NAS), Storage Area Networks (SAN), iSCSI, XFS, NFS, etc.
- Monitor resource usage (disk capacity and CPU performance) to proactively provide optimal performance.
- Provide application support expertise with a range of open-source CMS and commercial solutions.
Other Responsibilities:
- Participate in delivering of large-scale projects across multiple geographic regions as and when required.
- Conduct the basic planning, ensuring the collection of respective metrics to ensure best solutions, applied to the project.
- Follow internal policies and procedures with appropriate reporting and management of outages.
- Ensure stakeholder communication and escalation as required with relation to any outages, updates, deployment, provisioning and other respective actions.
- Engage sufficiently to all escalation with 24/7 availability to support stakeholders, whether customers or internal staff, taking adequate ownership of applicable issues.
- Efficiently implement any project requirements of other teams or departments with a focus on clear communication.
- Evaluation of technical requirements to ensure solutions meet requirements and performance goals of the organisation,
- Maintain a consistent focus towards keeping on top of new technologies, standards and approaches, providing research, review, development and testing where required.
- Conduct researches into new technologies, hardware, software, industry trends with a focus towards applying innovation into organisation standards.
- Consistently maintain and evolve documentation for systems and processes.
- Adequately document, track and record service tags, installation dates, warranty periods, etc. to all existing and new assets in accordance with policies and procedures
- Active participation in lifecycle management ensuring that all owned infrastructure is kept secure using approved software updates.
- Collaborate with other departments to adequately track and report resource use-age and any other matters pertinent to their operations.
- To actively maintain inter-personal skills and communication skills, answering calls or tickets in line with organisational SLAs, standards and KPIs.
- Participate in Disaster Recovery activities owned by the organisation.
- Complete the tasks, projects or requirements assigned by team manager.
- Participate in weekly team meetings to discuss past and upcoming projects, works and initiatives ensuring execution of key and action items.
- Participate in an on-call as required and be available for out of office hours support when needed.
- Perform necessary duties to expand, improve, deploy and maintain the office network, hardware and systems to ensure sufficient and efficient operation within the office.
- Assist with any other intra-office or department requirements or special projects.
Job Requirements:
- Degree/Diploma in Information Technology/Computer Engineering with a minimum of 2 years related server administration experience.
- Possess knowledge and experience with key server and web technologies such as virtualisation, web services, databases, networking, and CMS systems.
- Must have knowledge in Linux OS server and VNware.
- Has excellent communication and interpersonal skills and the ability to break down complex, technical tasks and communicate to other stakeholders in a non-technical manner, where required.
- Possess excellent problem-solving and troubleshooting skills.
- Is a team player and has excellent planning, organisation and time management skills.