Deskripsi pekerjaan Senior Reservation REDY Indonesia
Uraian Tugas
- Handle and process individual and group reservations accurately and efficiently.
- Support the Reservation Manager in supervising junior staff and maintaining service consistency.
- Respond promptly to guest inquiries via email, phone, or online platforms in a professional manner.
- Ensure accurate data entry in the reservation system, including special requests and payment details.
- Assist in resolving guest complaints or booking issues, escalating when necessary.
- Coordinate with Front Office and Sales teams to ensure smooth communication and guest satisfaction.
- Contribute to achieving departmental revenue and occupancy goals through effective upselling and cross-selling.
Syarat & Kualifikasi
- Minimum 3–5 years of experience in reservations or guest service within 5★ hotels or airline background.
- Familiarity with reservation ERP systems and strong attention to detail.
- Well-groomed, courteous, and professional in communication and presentation.
- Fluent in English and Bahasa Indonesia (spoken & written).
- Positive attitude, teamwork-oriented, and capable of handling guest issues effectively.
