Deskripsi pekerjaan Senior Project Manager (BPO-Outsourching Industry) PT NCS Consultant Indonesia
For the Senior Project Manager position at PT the main responsibilities include:
* Overseeing multiple operational business lines, including Content Moderation, Data Annotation, E-commerce Operations, and Telemarketing.
* Managing large-scale operations and multi-layer teams, including Project Managers, Supervisors, Team Leaders, and Trainers.
* Monitoring daily operational performance, productivity, service quality, and KPI achievements.
* Establishing performance monitoring systems and ensuring operational targets are consistently achieved.
* Coordinating with the Marketing team to support marketing campaigns, peak-season activities, and new product launches.
* Developing standardized service procedures and operational performance indicators.
* Leading the development and implementation of new projects, business channels, and client accounts.
* Preparing operational performance reviews, annual reports, and strategic plans for management.
