Senior IT Specialist

PT Dias Naga Alpha (DNA) is looking for an individual with the following skills and knowledge to assist us. We are a multifaceted organization that specializes in next generation computing, cybersecurity and other tomorrow technologies.We are seeking a Senior IT Specialist, a professional system configuration and network professional with clear documentation writing capabilities.

As a Senior IT Specialist, you will bring sharp critical thinking, clear and comfortable communication in English and Indonesian (written and spoken), and the ability to excel both independently and within a team. This role is flexible and responsive to immediate needs for extra support in different work areas. Operating in a security-first environment, we place the highest importance on trust, discretion, and confidentiality.

Areas of Responsibility:

• Execute complex IT, OT, and IoT troubleshooting beyond first-line support (excluding ERP)
• Perform hardware, software, network, and cloud deployments, updates, and lifecycle management
• Manage Active Directory: create, modify, and deactivate user accounts; manage groups, permissions, policies, and access control compliance
• Handle onboarding/offboarding tasks for users, ensuring account, device, and access control compliance
• Monitor system performance, incident trends, and recurring issues; implement corrective actions
• Document technical solutions, update SOPs, and maintain knowledge base for continuity
• Support IT projects and technology improvement initiatives with hands-on execution
• Provide guidance and mentorship to IT Support staff during escalations or complex tasks
• Coordinate with vendors and service providers for deployments, incident support, and SLA adherence
• Respond to after-hours IT incidents when necessary (overtime paid)
• Report operational status, trends, and major issues to the IT Director for strategic decisions

Role Qualifications:

• Understanding of Cyber Resiliency Experience
• 3+ years of working experience in security-focused, regulated, and/or critical IT infrastructure environments
• In-depth knowledge of network architecture and protocols, and security principles
• Proficient in managing various operating systems, storage, databases, and cloud platforms
• Skilled in configuration and troubleshooting complex hardware and software issues
• Ability to lead IT projects from planning to deployment and write procedures and documentation for problems, solutions, and standards
• Stay up-to-date with IT trends and implement new technology solutions
• Effective communication skills in English and Indonesian: written and oral, with strong problem-solving and critical thinking skills (Applicants are required to submit their resume/CV in English)
• Skilled in time, priority, task management, and handle confidential information with discretion