Senior Front Office (Boutique Hotel Pre-Opening)

Job Summary

We are a new boutique retreat opening in Balian, Bali — a quiet stretch of coast far from the busier side of the island. Built for movement, community and slow living, we host retreat groups, educators and practitioners who come here to practice, gather and reconnect with nature. As Senior Front Office, you will be the warm first and last impression of that journey, leading day-to-day reception and guiding our guests from arrival to departure. This is a founding-team role, joining us before we open — you will help shape how things are done from the very beginning. Full details about the property are shared with shortlisted candidates.

Job Description

• Lead day-to-day Front Office operations, serving as the senior reference point for the reception team in the absence of the Room Division Supervisor

• Oversee check-in/check-out flow and reservations coordination

• Resolve guest requests and complaints

• Ensure guest-facing service consistently reflects the resort's brand standards

• Manage cash handling and shift closing procedures

• Coordinate with Housekeeping and Guest Experience to anticipate guest needs

• Mentor and guide junior Front Office staff

Reports to: Room Division Supervisor

Qualifications

• Minimum 2 years of experience in a Front Office / Guest Services role, ideally with some team-lead exposure, at a boutique hotel, retreat center or villa

• Working knowledge of PMS / reservation systems

• Fluent conversational English (required, given the international guest profile)

• Strong guest-service orientation and composure under pressure

• Basic cash handling and shift administration experience

Benefits

Meal Allowance
Annual Bonus