Senior E-Commerce (Domisili Bali)

Grand Kesambi is looking for a analytical, strategic, and tech-savvy Senior E-Commerce & OTA Specialist to manage and optimize our online room sales distribution. In this role, you will be responsible for driving online room revenue through Online Travel Agents (OTAs), managing Channel Managers, executing yield management strategies, and maintaining rate parity.

Job Requirements:

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Tourism, E-Commerce, Marketing, or Business.
• Minimum 2 – 3 years of experience in Hotel/Resort E-Commerce, OTA Management, or Revenue Distribution.
• Proven track record in boosting online room revenue and managing multi-channel distribution for hotels or resorts.
• Deep technical mastery of major Online Travel Agents (OTAs) extranets (e.g., Booking.com, Agoda, Expedia, Traveloka, Tiket.com, Trip.com, etc.).
• Hands-on experience operating Channel Managers (e.g., SiteMinder, STAAH, D-Edge, etc.) and Hotel Property Management Systems (PMS).
• Strong expertise in Revenue Management, Yield Management, Dynamic Pricing, and maintaining Rate Parity across all platforms.
• Proficient in managing Direct Booking Engines on hotel websites, Google Hotel Ads, and meta-search engines.
• Strong analytical skills with advanced proficiency in Microsoft Excel for data analysis and forecasting.
• Excellent command of English (both written and spoken) for professional correspondence with OTA Market Managers and international partners.

Key Responsibilities:

• Manage and oversee daily operations across all OTA extranets and the property’s direct booking engine, ensuring seamless inventory allotment and rate distribution via the Channel Manager.
• Implement dynamic pricing strategies, yield management, and promotional campaigns across platforms to maximize RevPAR (Revenue Per Available Room) and Occupancy.
• Build and maintain strong, strategic relationships with OTA Market Managers to secure optimal visibility, top rankings, and preferred partnership status.
• Audit and ensure Rate Parity across all online channels to protect direct bookings and maintain pricing integrity.
• Analyze online booking trends, market behavior, competitor pricing, and historical data to prepare weekly and monthly revenue forecasting reports for management.
• Ensure high-quality presentation on all online distribution platforms, including up-to-date high-res photography, room descriptions, amenities, and policy updates.