Senior Customer Journey Data Analytics and Design
Perusahaan tidak menampilkan gaji
Penuh Waktu · Kerja di kantor
3 - 5 tahun pengalaman
Lowongan ini telah ditutup
Persyaratan
Kerja di kantor
3 - 5 tahun pengalaman
Loker ini dikelola oleh
Thufaila Thursina
Skills
Deskripsi pekerjaan Senior Customer Journey Data Analytics and Design PT Bank DBS Indonesia
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsible for the customer interaction strategy, driving performance through the customer journey data & design to achieve good experience for all customer segments across touch points, including:
- Customer Journey Data Monitoring: Identify and understand the key interactions in customer lifecycle and drive relevant changes (1.Unit Trust, 2Secondary Bonds, 3.digital Credit Card, 4.digital Bancassurance, 5.digital Personal Loan, 6.other new product/services)
- Customer Obsession: 1.Treasures, 2.Treasures Private Client, 3.Deposit, 4.Bancassurance, 5.Ecosystem Lending, including: a. RED Rituals i. Lead RED framework by listen to customer voice/week, from: VOC, recording call, customer research, branch voices, social media, etc. ii. Create & iterate VOC dashboard b. Service Canvas i. Create & design service canvas ii. Iterate service canvas/3 months
- Customer Research: Use research methods and data channels of customer experience to understand issues and implement change (1.Treasures, 2.Treasures Private Client, 3.Deposit, 4. Ecosystem Lending, 5.other new product/services)
- Customer Insights Communication: JARVIS, CE-Talk, other customer insights communication related.
- Customer Journey Improvement Project: Collaborate with other business areas, working together with CE Improvement and other related business unit, acting as the voice of customer.
Requirements
- At least 3Â years experience in banking of which at least 3 years are in Marketing or marketing Communication or Advertising
- Experience in marketing administrative work
- Communication and interpersonal skills
- Strategic & analytical thinking
Tentang Perusahaan
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.
The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets.
DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact.
DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.
For more information, please visit www.dbs.com
Alamat kantor
DBS Bank Tower, Jl. Prof Dr Satrio Kav 3-5, Jakarta 12940Tips Aman Cari Kerja
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