Senior Agent Contact Center

PT. Transcosmos Indonesia

Rp3.700.000 - 4.200.000/Bulan

Operasional & Pelayanan Pelanggan Staff Customer Service

Penuh Waktu · Kerja di lokasi

Minimal Diploma (D1 - D4)

Pengalaman kurang dari 1 tahun

Persyaratan

Kerja di lokasi

Pengalaman kurang dari 1 tahun

Minimal Diploma (D1 - D4)

22-35 tahun

Skills

Customer Support

Help Desk

Communication Skills

Customer Relationship Management

Problem Solving

Customer Service

Call Center

Outbound Call

Benefit Kerja

THR

Work Insurance

Career Path

Perform Bonus

Health Insurance

Loker ini dikelola oleh

Rekruter

Perusahaan Premium

Deskripsi pekerjaan Senior Agent Contact Center PT. Transcosmos Indonesia

Job Description:

Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
Provide the appropriate solutions for Customers' cases related to Request & Complain for Online Travel Agency within the agreed SLA
Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
Always comply with the latest SOP, Working Instructions, Company guidelines
Actively involve in team's activity based on availability"

Job Requirements:

Experienced contact center agents (preferably experience in the online travel agency)
Min. D3 - S1, with min GPA 2.75
Familiar with Salesforce/CRM
Preferably have active English skills (speaking/writing/reading/listening) min CEFR Level B1- Upper Intermediate
Willing to work in a 24-hour shifting
Willing to be placed in Semarang
Willing to join as soon as possible

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 karyawan

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Alamat kantor

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

Tips Aman Cari Kerja

Pemberi kerja yang benar tidak akan meminta akun Telegram, top-ups atau pembayaran dalam bentuk apapun. Jangan berikan kontak pribadi, informasi bank, maupun kartu kredit kamu.

Pelajari Selengkapnya