Job Requirements
Job description for Seller Operation Feature Associate at Shopee
- Participating in coordination of tasks and projects to improve feature adoption, communication, awareness, and internal engagement processes.
- Providing helpful information, answering questions, and responding to complaints to ensure that sellers are satisfied with services, and features through communication channels
- Monitor feedback from users to identify and quantify impact of issues to propose improvement/ feature request to Development team
- Conduct relevant analysis to optimize feature usage.
- Assisting team leader in other tasks assigned.
- Preferably with relevant background in Ecommerce, Warehouse Management, Key Account management, or Customer-facing roles
- Strong customer focus and ability to manage customer expectations
- Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships
- Logical thinking, structured thoughts, thorough and detailed
- Good team player with a positive attitude and strong sense of integrity and responsibility.
- Must be able to work with tight deadlines and able to work with minimal guidance
- Expert in Microsoft office products (Excel, PowerPoint). Experience in SQL is a plus.
- Strong communication skills in English (verbal and written).
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