Deskripsi pekerjaan SAP CALM (Cloud ALM) Consultant PT Digital Tech Asia
Position: SAP Cloud ALM (CALM) Consultant
Employment Type: Contract (6 Months, Extendable)
Working Model: Remote
Working Hours: European Time Zone
Location Preference: Indonesia (Priority)
Open Positions: 6
About the Role
We are looking for an experienced SAP Cloud ALM (CALM) Consultant to support the operation, monitoring, and continuous improvement of enterprise SAP environments. You will be responsible for maintaining SAP Cloud ALM services, monitoring SAP S/4HANA Cloud landscapes, troubleshooting operational issues, and collaborating with global teams across Europe.
This role is ideal for professionals with strong SAP Cloud ALM Operations experience who enjoy working in an international support environment while ensuring system stability, service excellence, and SLA compliance.
Key Responsibilities
- Provide day-to-day operational support for SAP Cloud ALM services.
- Work remotely while supporting customers during European business hours.
- Monitor SAP landscapes using SAP Cloud ALM, including:
- Business Process Monitoring
- Integration & Exception Monitoring
- Health Monitoring
- Alert Management
- Dashboards & Analytics
- Investigate and resolve incidents related to:
- Monitoring configuration
- Alerting mechanisms
- Integration failures
- Analytics dashboards
- Configure, maintain, and enhance SAP Cloud ALM monitoring scenarios.
- Onboard new systems and monitoring objects into SAP Cloud ALM.
- Collaborate with SAP functional and technical teams to resolve integration and monitoring issues.
- Perform root cause analysis (RCA) for recurring incidents and recommend preventive actions.
- Implement minor system enhancements following change management procedures.
- Ensure service availability and compliance with agreed Service Level Agreements (SLAs).
- Support business users by providing functional guidance and operational assistance.
- Prepare operational reports, incident documentation, and continuous improvement recommendations.
Requirements
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
Experience
- 4–6+ years of experience with SAP Cloud ALM and/or SAP Solution Manager.
- Hands-on experience supporting SAP operations in an Application Management Services (AMS) or production support environment.
- Experience monitoring SAP S/4HANA Cloud or hybrid SAP landscapes.
- Experience working with international stakeholders or global support teams is highly preferred.
Technical Skills
- Strong expertise in SAP Cloud ALM for Operations, including:
- Business Process Monitoring
- Integration & Exception Monitoring
- Health Monitoring
- Alert Management
- Analytics & Dashboards
Working knowledge of SAP Cloud ALM for Implementation, including:
- Task Management
- Process Management
- Test Management
- Understanding of SAP S/4HANA integration.
- Knowledge of SAP Business Technology Platform (SAP BTP).
- Experience with SAP Solution Manager is an advantage.
Familiarity with IT Service Management (ITSM) tools such as:
- ServiceNow
- Jira
- SAP Solution Manager ITSM
Good understanding of ITIL processes:
- Incident Management
- Problem Management
- Change Management
Soft Skills
- Strong analytical and troubleshooting abilities.
- Excellent problem-solving mindset.
- Ability to work independently in a remote, international environment.
- Good stakeholder management and collaboration skills.
- Strong documentation skills.
- Fluent English communication skills (spoken and written), with confidence interacting with European business users and technical teams.
