· Provide complete technical and product support to aid end users and channel partners across Fluke portfolio
· Concisely document, troubleshoot and resolve software, hardware, and network information
· Acting as principle theoretical and practical technical product specialist
· Assessing and addressing technical risks;
· Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations;
· Collaborate with the regional and global support teams to support product launches/development etc;
· Offer solutions and resolve product/technical issues, and transition call/enquiries to a sales opportunity, including upselling/cross selling (where applicable);
· Support with product training, customer presentations and attendance of trade events to assist funnel generation;
· Implement routine price reviews to identify price opportunities and implement global and regional strategies;
· Supporting with building a competitive knowledge database that allow generation and maintenance of price/performance maps;
· Assisting with interpreting market demand/sizing and competitive analysis reports;
· Provie product and customer intel to support Product, Sales & Marketing teams driving company strategy;
· Oversee the compilation and, when necessary, the drafting of high-quality proposals, bids, and tender answers to ensure that tenders and bids are handled professionally, quickly, and compliantly;
· Conduct voice of the customer research to understand driven threats and unmet customer needs;
· Participation in relevant industry events to drive demand generation and sales conversion
· Supporting line manager to identify opportunities for growth through daily activities;
· Support with an ad hoc requests if needed