Deskripsi pekerjaan Sales Lead PT. Kaya Mulia Anugrah (Gonegani & PAYU.)
RESPONSIBILITIES:
- Lead, supervise, and coordinate the online sales team — including Customer Service, Marketplace Specialist, Live Streaming Host, Web Admin, and Sales Data Analyst.
- Develop and implement online sales strategies, campaigns, and promotions across multiple platforms (website, marketplaces, and live selling)
- Set, monitor, and ensure the achievement of monthly and annual sales targets
- Oversee product listings, pricing, promotions, and stock availability to ensure accuracy and timely updates
- Monitor team performance in handling customer inquiries, ensuring SLA compliance, customer satisfaction, and positive marketplace ratings
- Prepare and analyze sales reports (daily, weekly, monthly) to identify trends, opportunities, and challenges — and provide actionable recommendations
- Coach, motivate, and train team members on product knowledge and effective sales techniques
- Collaborate closely with Marketing, Finance, Warehouse, and Logistics teams to ensure smooth operational flow
REQUIREMENTS:
- Bachelor’s degree in Business Administration, Marketing, Communication, or related fields
- 5+ years of experience in online sales, e-commerce, or marketplace management
- Strong knowledge of online sales operations, marketplaces (Shopee, Tokopedia, TikTok Shop, Lazada, etc.), and live selling strategies
- Excellent leadership, communication, and team management skills
- Analytical mindset with the ability to interpret sales data, market trends, and customer behavior
- Proven track record of achieving sales targets and driving team performance
- Proficient in sales reporting, presentation, and data-driven decision-making
- Detail-oriented, able to multitask, and thrive in a fast-paced, target-driven environment
