Sales & Client Experiance

Sales & Client Consultation

1. Respond to enquiries from prospective clients through WhatsApp, phone, social media, and other channels.
2. Understand clients' needs, goals, concerns, and expectations.
3. Introduce and explain Axis Lab's programs, packages, and services clearly.
4. Recommend suitable programs based on the client's needs and direct them to the appropriate professional when further assessment is required.
5. Follow up with leads and prospective clients in a professional and timely manner.
6. Manage the sales process from initial enquiry through registration and conversion.
7. Maintain accurate records of leads, follow-ups, and client status.
8. Work toward agreed sales and conversion targets.

Client Experience & Front Desk

1. Welcome and assist clients in a warm, professional, and attentive manner.
2. Become a reliable point of contact for general client enquiries.
3. Assist with scheduling, appointments, payments, and basic administrative needs.
4. Coordinate with trainers, physiotherapists, and the internal team to ensure a smooth client journey.
5. Maintain a polished and welcoming front-of-house experience that reflects Axis Lab's premium positioning.

Customer Service & Issue Handling

1. Listen to and understand client feedback, questions, and concerns.
2. Handle customer complaints calmly and professionally.
3. Resolve issues within the scope of responsibility and escalate them appropriately when needed.
4. Follow up with clients after an issue to ensure proper resolution.
5. Identify recurring customer concerns and communicate them to the relevant team.

Brand Representation

1. Represent Axis Lab professionally in every client interaction.
2. Communicate in a clear, practical, encouraging, and composed manner.
3. Help clients understand Axis Lab as more than a conventional gym, with a focus on personalized training, movement science, physiotherapy, and long-term health.
4. Maintain service standards consistent with Axis Lab's premium, modern, and human-centered brand.

Qualifications

1. Minimum 1–2 years of experience in sales, customer service, front desk, hospitality, wellness, fitness, healthcare, or a related field.
2. Strong communication and interpersonal skills.
3. Comfortable speaking with and building relationships with different types of clients.
4. Customer-oriented with strong attention to detail.
5. Confident in explaining products, services, and pricing.
6. Comfortable working with sales targets and following up with leads.
7. Able to handle customer complaints and difficult situations calmly and professionally.
8. Well-presented, warm, approachable, and professional.
9. Organized and able to manage multiple enquiries and tasks simultaneously.
10. Proficient in WhatsApp, Google Workspace, and basic administrative tools.
11. Fluent in Bahasa Indonesia and English, both written and spoken.
12. Interest in fitness, wellness, health, rehabilitation, or human performance is highly preferred.