RTFM CALL CENTRE - SEMARANG
IDR3.500.000 - 5.400.000/Bulan
Penuh Waktu · Kerja di kantor
Minimal Diploma (D1 - D4)
1 - 3 tahun pengalaman
Lowongan ini telah ditutup
Persyaratan
Kerja di kantor
1 - 3 tahun pengalaman
Minimal Diploma (D1 - D4)
20-30 tahun
Skills
Microsoft Excel
English Language
Communicative
Loker ini dikelola oleh
Online
Deskripsi pekerjaan RTFM CALL CENTRE - SEMARANG Mitracomm Ekasarana (Head Office Jakarta)
Qualification :
- Minimum D3 / S1 in any fields
- GPA min. 2.75
- Experienced as RTFM or similar field
- Must be proficient in English
- Good in Computer (MS. Office)
- Willing to work in shift
- Willing to be placed in Semarang - Central of Java.
Job Descriptions
- Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
- Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
- Menjalankan action plan/recovery plan saat terjadi peningkatan call
- Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
- Membantu pencapaian target service level baik itu per interval maupun per daily
Tentang Perusahaan
PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has three divisions.
MitraComm Ekasarana Channel Solution, a technology service provider and systems integrator specializes in electronic transaction services, provides various channel solution services such as; electronic voucher reload, SMS & Messaging gateway, SMS/Mobile Banking solutions, includes e-payment and auto-access to the financial industry.
Alamat kantor
Jl Dr Ide Anak Agung Gde Agung Kav E.3.2 No 1 , Gedung The East, Jakarta SelatanTips Aman Cari Kerja
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