Deskripsi pekerjaan Restaurant Outlet Manager (Uluwatu) Lolas Cantina Mexicana
Job Summary
The Restaurant Manager is responsible for overseeing daily operations in the restaurant, ensuring excellent customer service, managing staff, and maintaining quality control and safety standards. The Restaurant Manager will assist in training staff, handling customer complaints, and ensuring a positive dining experience for all guests and cash management of the tills.
Key Responsibilities
1. Staff Management
- Supervise and support restaurant staff, including waitstaff, kitchen staff, and runners and at the same time to assist the housekeeping with maintenance.
- Schedule shifts and assign duties to all floor staff members.
- Conduct training sessions for new employees and ongoing training for existing staff. Following the training session, all employees will also be given tests. HR then receives all test results for filing.
- Monitor staff performance and provide feedback. This will also entail conducting performance reviews for every employee under your supervision.
- Ensure that all staff are working in accordance with the Lolas rules and regulations.
2. Customer Service
- Greet and welcome guests, ensuring a positive dining experience.
- Address and resolve customer complaints and issues in a professional manner.
- Ensure that service standards are met and exceeded.
- Monitor customer satisfaction and implement improvements as necessary.
3. Operations Management
- Oversee daily restaurant operations, ensuring efficiency and adherence to standards
- Manage reservations and seating arrangements. Additionally, this would entail becoming familiar with and educated about the Resdairy application.
- Ensure the restaurant is clean, organized, and well-maintained.
- Monitor inventory levels and order supplies as needed.
- Developing standard operating procedures for every departmental area
- Ensure compliance with health and safety regulations.
- Understanding the roles of the hosts and their
4. Quality Control
- Ensure food quality and presentation meet the restaurant’s standards.
- Collaborate with the kitchen team to address any food-related issues.
- Conduct regular inspections to maintain cleanliness and hygiene.
- Conduct constant food and beverage matrix test to ensure the consistency of all offering
