Deskripsi pekerjaan Restaurant Manager Resto Gurih 7
Restaurant / Outlet Manager — Gurih 7
Role Summary
Own the outlet as a business unit. Lead end-to-end operations to hit revenue and profit targets while ensuring excellent guest experience, strong team discipline, and tight cost/inventory controls.
Key Responsibilities
- Guest Experience & Operations: run daily service execution, SOP compliance, speed/quality consistency, complaint handling, and service recovery.
- People Leadership: roster planning, daily briefings, coaching, performance discipline, and staffing readiness across shifts.
- Sales Execution (Outlet-led): convert inbound calls/WA/DM, manage group bookings execution on-site, upselling discipline, and local relationship building.
- P&L Ownership: deliver revenue, COGS, labor, and controllable cost targets; weekly action plan based on numbers.
- Inventory & Receiving Control: ensure stock availability, FIFO/FEFO discipline, shrink/waste prevention, stock count readiness, and a clean audit trail.
- Cross-Function Coordination: align with kitchen leadership, HO purchasing, marketing, and finance to execute standards and campaigns.
- Reporting & Improvement: daily/weekly reporting, issue log, root-cause fixes, and continuous improvement.
Requirements
- Bachelor’s degree (S1) in Hospitality, Business, Management, or a related field.
- 4+ years as Restaurant/Outlet/Branch Manager in high-volume F&B (multi-section operations preferred).
- Proven leadership: can run busy shifts, enforce standards, and build a disciplined team.
- Strong understanding of basic P&L drivers (revenue, COGS, labor, waste/shrink, controllable costs).
- Solid ops control mindset: SOP, cash handling discipline, inventory/receiving basics (FIFO/FEFO).
- Strong communication, problem-solving, and fast decision-making under pressure.
Benefits
- Employee meal
- BPJS
