Deskripsi pekerjaan Restaurant Manager PT StoryG Jaya Indonesia
RESTAURANT MANAGER
Location: Surabaya
Employment Type: Full-time
REQUIREMENTS
Education
- Minimum Bachelor’s Degree (S1).
- Preferably majoring in Hospitality, Business Management, Management, F&B, or a related field.
Experience
- Minimum 5 years of experience in Restaurant, F&B, Hospitality, or related fields.
- Experience in a Supervisor, Assistant Manager, or Manager position is preferred.
- Strong experience in restaurant operations and customer service.
- Experience in staff training and team supervision.
- Experience in implementing and monitoring SOPs.
- Experience in handling customer complaints and operational problems.
Skills
- Strong leadership and communication skills.
- Good understanding of restaurant operations.
- Good customer service and customer handling skills.
- Able to manage and supervise a team.
- Able to train and evaluate staff.
- Able to implement and monitor SOPs.
- Able to manage staff schedules and work assignments.
- Good problem-solving and decision-making skills.
- Able to prepare operational reports.
- Able to use Microsoft Office / Google Workspace.
PERSONAL QUALIFICATIONS
- Good discipline and responsibility.
- Good attitude and manner.
- Confident and professional when communicating with customers and staff.
- Neat and presentable appearance.
- Strong leadership and teamwork skills.
- Customer-oriented.
- Proactive and willing to take initiative.
- Good attention to detail.
- Able to work under pressure and meet deadlines.
- Flexible with operational needs.
- Willing to work shifts, weekends, and public holidays.
Final salary will depend on experience, skills, and interview results.
1. MAIN RESPONSIBILITIES
Restaurant Operations
- Manage and supervise daily restaurant operations.
- Make sure the restaurant is ready for customers.
- Ensure service, cleanliness, and operational standards are maintained.
- Make sure all restaurant SOPs are properly followed.
- Monitor restaurant performance and daily operations.
- Identify operational problems and coordinate solutions.
Customer & Service
- Ensure customers receive good and professional service.
- Monitor customer service and service standards.
- Handle customer complaints and service issues.
- Collect customer feedback and report important issues to management.
- Maintain good relationships with customers.
- Find ways to improve customer satisfaction and service quality.
Staff Management & Training
- Manage and supervise restaurant staff.
- Prepare staff schedules and work assignments.
- Monitor staff attendance, discipline, manner, and appearance.
- Train new and existing staff.
- Conduct regular staff evaluations.
- Give direction and feedback to staff.
- Ensure all staff understand and follow restaurant SOPs.
- Maintain good teamwork and communication among staff.
SOP & Quality Control
- Ensure restaurant SOPs are properly implemented.
- Monitor food service, customer service, cleanliness, and staff standards.
- Check that staff follow company rules and procedures.
- Identify areas that need improvement.
- Follow up on service and operational issues.
- Support the implementation of new procedures when required.
Coordination
- Coordinate with Marketing, Commercial, Kitchen, Operations, and other relevant teams.
- Coordinate with management regarding restaurant performance and operational issues.
- Support marketing and promotional activities.
- Coordinate staff and resources for events or special activities.
- Make sure information is properly communicated to the team.
2. REPORTING & COORDINATION
- Prepare regular restaurant operational reports.
- Report customer feedback and complaints.
- Report staff performance, attendance, and discipline issues.
- Monitor and report SOP implementation.
- Report operational problems and follow up on solutions.
- Monitor restaurant sales and operational performance.
- Communicate restaurant updates and requirements to management.
- Coordinate with other departments to ensure restaurant operations run smoothly.
Final salary will depend on experience, skills, and interview results.
