Restaurant Manager (Fine Dining Chinese Restaurant)

Responsibilities

• Manage in total 2 outlets at the same time (Mall Artha Gading and PIK Avenue)
• Manage all Outlet's F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve each  outlet excellent levels of internal and external customer service
• Identify customers needs and respond proactively to all of their concerns
• Lead all Outlets Team by training and appraising talented personnel
• Work closely with Operational Manager
• Establish targets, KPI’s, schedules, policies, and procedures
• Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Manage restaurant’s good image and suggest ways to improve it
• Control operational Expenses and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Create Event or Promo for customer to pull Crowd in the Restaurant
• Train new and current employees on proper customer service and Culture Standard
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Candidate must possess at least a Bachelor's Degree in Business Studies/Administration/Management, Food & Beverage Services Management or equivalent.
• At least 3 Year(s) of working experience as a Restaurant Manager of an F&B chain is a Must (Fine dining, Mandarin Cuisine, Pub and Bar mostly preferred).
• Bilingual, proficiency in English is a must (Mandarin most likey).
• Preferably Manager/Assistant Manager specialized in Food/Beverage/Restaurant Service or equivalent.
• Proven food and beverage management experience
• Proven customer service experience
• Guest-oriented and service-minded
• Strong leadership, motivational and people skills
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Understand the inventory scheme well
• In-depth understanding in-store profit and loss (P&L) report, Food hygiene, Health & Safety
• Understand each KPI component for outlet and how to achieve them
• Understand the process of solving problems related to operational issues
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently, mastery in delegating multiple tasks, communication, and leadership skills.
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets