Job description for Restaurant Captain [VivoCity | 5 days] at Artizan Concepts International Pte Ltd
Key Responsibilities:
- Assisting the Restaurant Supervisor in overseeing daily operations and ensuring smooth service flow
- Leading a section of the restaurant floor, ensuring all guests receive attentive and friendly service
- Guiding and supporting junior service staff, providing on-the-job training and ensuring service standards are met
- Handling guest requests and minor complaints with professionalism, escalating larger issues to the Supervisor or Manager when necessary
- Ensuring tables, stations, and service areas are clean, properly set up, and well-stocked at all times
- Monitoring inventory of service items (cutlery, glassware, condiments) and informing the Supervisor of any needs
- Supporting the Supervisor and Manager in implementing promotions or new service initiatives
Requirements:
- At least 1 year of experience as a Captain, Senior Waiter, or in a similar role within a busy restaurant
- Strong communication and interpersonal skills, with the ability to lead by example
- Good organizational skills and ability to multitask in a fast-paced environment
- Positive attitude with a strong sense of teamwork and service excellence
- Basic understanding of food safety and hygiene standards
