• Lead weekly resourcing cadence with stakeholders to plan assignments, review and staff for customer demand, resolve conflicts, and identify assignment opportunities for our consultants
• Timely process project staffing requests, prioritize requests, resolve assignment conflicts, address changing staffing needs
• Provide complete and regular active assignments, available supply, and customer demand status reporting, forecasts, and analysis
• Ensure that resource allocation, availability and forecast overviews are accurate and up-to-date and completed in a timely fashion
• Monitor resource assignments and timesheet data to ensure accuracy of utilization forecast
• Provide workload balancing, prioritization, resource rescheduling and integration of resources into multiple projects in order to maintain optimal utilization of resources and increase consultant productivity
• Collaborate effectively with Holding/Clients for cross company engagements
• Define requirements for, help develop, and champion the solutioning of Resource Management tools, infrastructure, reports, and business processes
• 5+ years’ experience in Professional Services Operations or Sales Operations
• Organized, detailed oriented with excellent planning and organizational skills
• Able to manage, educate, develop, and consult with internal stakeholders and leaders
• Highly skilled in use of spreadsheet tools e.g. Excel
• Excellent problem solving, negotiation, and conflict management skills
• Experience in continuous business process improvement
• Strong written and verbal communication skills
• Exceptional influencing and analytical skills.
• Experience with Salesforce or similar
• Experience with resource management automation
• Experience in Professional Services
• Experience with financial and resource utilization forecasting and data mining
• University undergraduate degree (BA/BS)