Reservation Supervisor

TRM Hospitality is a leading hospitality management company operating across Bali, Indonesia, with a portfolio of five distinct brands offering 3 to 5-star full-service hotels, resorts, and villas. Known for its tagline “Authentic Beyond Compare,” TRM Hospitality blends the rich cultural heritage of Bali with modern comforts to deliver exceptional guest experiences. As part of our continued growth and commitment to excellence, we are seeking a dynamic and customer-focused individual to join our team in Denpasar Utara, Denpasar. This role is essential in ensuring smooth operations and providing guests with a welcoming and professional first impression, making it an ideal opportunity for those passionate about hospitality and service.

Responsibility :

• Supervise daily reservation activities and ensure all reservations are processed accurately and on time.
• Check incoming reservations from: Direct booking, Website, OTA, Travel Agent, Corporate account, Wholesaler, Group booking, Telephone, Email, Walk-in / other channels.
• Ensure all reservation details are complete and accurate.
• Verify guest name, arrival/departure date, room type, number of rooms, rate, market segment, source, payment method, special request, and booking conditions.
• Monitor and control room availability in the Property Management System (PMS).
• Ensure proper handling of reservation amendments, cancellations, no-shows, early arrivals, and early departures.
• Monitor pending, tentative, guaranteed, and confirmed reservations.
• Ensure all reservation documents are properly filed and maintained.
• Support the hotel's revenue strategy by maximizing room sales.
• Ensure the team understands current room rates, packages, promotions, and restrictions.
• The Reservation Supervisor is expected to ensure “Right Guest – Right Date – Right Room – Right Rate – Right Information – Right Payment – Right Service.”

Qualification :

• Minimum 2–3 years of experience in Reservations, Front Office, Revenue, or Guest Service within a hotel, resort, or hospitality environment.
• Minimum 1 year of experience in a supervisory or team leader position is preferred.
• Experience handling OTA, travel agents, corporate accounts, and group bookings.
• Familiarity with reservation systems, channel managers, and hotel PMS.
• Ability to prepare and analyze reservation and occupancy reports.
• Strong administrative and data management skills.
• Ability to communicate professionally with international guests and business partners.
• Experience in preparing occupancy forecasts and reservation performance reports.
• Can Join as soon as possible.