Deskripsi pekerjaan Reservation Officer Pera ONE Xperience
Job description:
Manage all bookings and reservations across OTAs.
Handle guest communication (pre-arrival, in-stay, post-stay).
Maintain and optimize the booking platform and CRS.
Manage and update Channel Manager (STAAH) and pricing.
Execute and refine the guest communication guidebook.
Monitor online reviews and ensure timely responses.
Conduct daily competitor rate checks.
Ensure pricing and promotions are consistent across all channels.
Update daily booking forecasts and communicate changes to relevant teams.
Requirements:
Minimum 1 year of experience in Reservations, OTA management, or Front Office (hospitality preferred).
Understanding of OTA systems, CRS, and Channel Manager (STAAH is a plus).
Detail-oriented with strong analytical skills.
Strong communication skills, professional and responsive.
Able to learn and adapt quickly, especially in booking data and analytics.
Preferably based in Bali or willing to work in Denpasar.
