Deskripsi pekerjaan Reservation Officer Pera ONE Xperience
Job description:
- Manage all bookings and reservations across OTAs.
- Handle guest communication (pre-arrival, in-stay, post-stay).
- Maintain and optimize the booking platform and CRS.
- Manage and update Channel Manager (STAAH) and pricing.
- Execute and refine the guest communication guidebook.
- Monitor online reviews and ensure timely responses.
- Conduct daily competitor rate checks.
- Ensure pricing and promotions are consistent across all channels.
- Update daily booking forecasts and communicate changes to relevant teams.
Requirements:
- Minimum 1 year of experience in Reservations, OTA management, or Front Office (hospitality preferred).
- Understanding of OTA systems, CRS, and Channel Manager (STAAH is a plus).
- Detail-oriented with strong analytical skills.
- Strong communication skills, professional and responsive.
- Able to learn and adapt quickly, especially in booking data and analytics.
- Preferably based in Bali or willing to work in Denpasar.
