Reservation and General administration Leader

Elmina Villa Management is hiring a Reservation & General Administration Leader based in Kuta Selatan, Badung, Bali.

This position will be responsible for managing villa reservations through various Online Travel Agent (OTA) platforms, coordinating with guests and operational teams, maintaining accurate administrative records, and ensuring that daily reservation and administrative activities run smoothly and efficiently.

Key Responsibilities

• Handle villa reservations through Airbnb, Booking.com, Agoda, Expedia, and other OTA platforms.
• Monitor bookings, availability, rates, cancellations, and guest requests.
• Communicate professionally and warmly with guests.
• Coordinate smoothly with the operational team and management.
• Maintain guest information and reservation records.
• Prepare simple daily and monthly reports.
• Assist with schedules and general administrative tasks.
• Support the team in providing a smooth and pleasant guest experience.
• Perform other related tasks as required.

Qualifications

• Minimum Associate Degree/Diploma, preferably in Hospitality, Tourism, or a related field.
• 1–3 years of experience in hotel, villa, resort, or reservation-related work.
• Experience with hotel or villa reservations and OTA platforms is preferred.
• Able to speak and write English and communicate comfortably with guests.
• Able to coordinate well with guests, colleagues, and management.
• Familiar with Microsoft Office, Excel, and Google Sheets.
• Organized, detail-oriented, responsible, and willing to learn.
• Friendly, communicative, adaptable, and able to work as part of a team.
• Able to manage several tasks in a calm and professional manner.

Placement: Kuta Selatan, Badung, Bali