Deskripsi pekerjaan Reservation Agent AYANA Komodo Resort Waecicu Beach
Responsibilities:
- Handle multi-channel inquiries and reservations: manage reservation requests via phone, email, OTA extranets, and WhatsApp, including updates, changes, and cancellations.
- Reservation system management: enter, update, and verify bookings in Opera, including special packages, rate codes, room availability, and guest preferences.
- Payment and documentation coordination: follow up on booking payments, prepare Letters of Authorization (LOA), monitor cancellations, and maintain daily and no-show reports.
- Support boat and transportation bookings: handle cruise/boat inquiries, confirm schedules, arrange payments, and coordinate logistics with the operational team.
- Guest communication and upselling: respond to inquiries, upsell room types and hotel amenities, and ensure high-quality guest interactions through professional written and verbal communication.
Requirements
- Educational background in Hospitality or related fields.
- Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
- Able to communicate clearly in English (spoken and written).
- Comfortable using computers and basic hotel systems (Opera experience is a plus).
- Has a good attitude, is organized, and pays attention to detail.