Job Requirements
Job description for Relationship Management Intern at Aimazing
Position Overview:
Aimazing (eɪ-ʌɪ-meɪzɪŋ) is an end-to-end data-driven marketing and analytics solution with a presence in Singapore, Malaysia, Taiwan and the Philippines that leverages on the power of data to help businesses know and reach customers both online and offline through a deeper understanding of their target audience. Our solution allows merchants to acquire new customers and engage with regulars. As Aimazing continues to grow, one thing remains the same; Our mission to propel merchants and their business to greater heights!
Responsibilities:
- Develop, manage and maintain good relationship between AImazing and clients (existing & potential).
- Handling customers’ inquiries promptly through various channels.
- Clarifying customers’ inquiries to understand their needs/issues and provide a solution.
- Ensuring customer satisfaction.
- Managing a good record of customer interactions, comments, and complaints from clients/customers.
- Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership, and takes steps to normalize relationships or resolve issues.
- Other ad-hoc or project-based customer experience-related tasks as required.
Requirements:
- A lateral thinker and creative problem solver with strong attention to details
- Well organized, patient, and customer-oriented.
- Demonstrate negotiation skills.
- No experience but a keen interest in starting a career in the Customer Success/Relationship Management line are welcomed!
What we offer:
- Steep learning curve
- A vibrant and international team
- Open working culture (Your opinions are all valued!)
- Responsibility from day one in a fast-growing and global company