Recruitment Supervisor

Position: Recruitment Supervisor

Industry: Outsourcing / Manpower Services

Experience: 3–4 years of relevant experience

Employment Type: Full-time

Placement: Jakarta, Indonesia

Job Description

Job Summary

The Recruitment Supervisor will be responsible for overseeing and managing end-to-end recruitment activities to fulfill manpower requirements from clients in the outsourcing industry. This role requires strong recruitment leadership, workforce planning, client coordination, and the ability to manage high-volume recruitment while ensuring that candidates meet client specifications and operational deadlines.

The successful candidate will supervise the recruitment team, monitor recruitment performance, maintain an effective candidate pipeline, and ensure that recruitment processes comply with applicable labor regulations and company policies.

Key Responsibilities

1. Recruitment Operations & Workforce Planning

Manage and oversee end-to-end recruitment processes, including manpower requisition, sourcing, screening, interviewing, selection, offering, and onboarding.

Coordinate with clients and internal operational teams to understand manpower requirements, job specifications, headcount targets, and recruitment deadlines.

Develop recruitment strategies to fulfill both high-volume and specialized manpower requirements.

Ensure timely fulfillment of client vacancies in accordance with agreed Service Level Agreements (SLAs).

Maintain an active candidate database and talent pipeline to support current and future client requirements.

2. Team Supervision & Performance Management

Supervise, coach, and monitor recruitment team members to achieve recruitment targets and operational objectives.

Distribute recruitment assignments based on client priorities, vacancy complexity, and team capacity.

Monitor recruitment KPIs, including time-to-fill, number of candidates submitted, placement rates, and fulfillment rates.

Conduct regular performance reviews and provide guidance to improve recruiters’ productivity and sourcing effectiveness.

Identify recruitment bottlenecks and implement corrective actions to improve team performance.

3. Client Relationship & Stakeholder Management

Maintain effective communication with clients regarding recruitment progress, candidate pipelines, interview schedules, and placement status.

Collaborate with client representatives to clarify job requirements and align candidate profiles with client expectations.

Handle recruitment-related escalations, urgent manpower requests, and changes in client requirements.

Build and maintain strong working relationships with clients to support service quality and long-term partnerships.

4. High-Volume Recruitment & Candidate Management

Lead recruitment campaigns for large-scale manpower requirements across multiple client locations.

Develop sourcing strategies through job portals, social media, employee referrals, recruitment events, walk-in interviews, and local communities.

Ensure candidates complete required recruitment documentation, background checks, medical examinations, and other pre-employment procedures where applicable.

Monitor candidate attendance, joining confirmation, and early attrition to minimize recruitment losses and replacement costs.

Develop strategies to improve candidate engagement, joining ratios, and employee retention during the initial employment period.

5. Recruitment Administration & Compliance

Ensure recruitment documentation and candidate records are accurate, complete, and properly maintained.

Ensure recruitment activities comply with company policies, client requirements, and applicable Indonesian manpower regulations.

Coordinate with HR, Legal, and Operations teams regarding employment documentation, onboarding requirements, and workforce deployment.

Prepare recruitment reports, manpower fulfillment updates, and performance dashboards for management review.

Recommend improvements to recruitment SOPs, workflows, and reporting systems.

Requirements

Bachelor's degree in Human Resources Management, Psychology, Business Administration, Management, or a related field.

Minimum 3–4 years of experience in recruitment, preferably within an outsourcing, manpower services, staffing, or recruitment agency environment.

At least 1 year of experience supervising a recruitment team or coordinating recruitment activities is preferred.

Proven experience handling high-volume recruitment for multiple clients, projects, or operational locations.

Strong understanding of end-to-end recruitment processes, workforce planning, and candidate pipeline management.

Experience managing recruitment KPIs, including time-to-fill, fulfillment rate, placement rate, and joining ratio.

Good knowledge of Indonesian manpower regulations, employment documentation, and outsourcing-related recruitment processes.

Strong communication, negotiation, coordination, and problem-solving skills.

Ability to manage multiple vacancies and meet tight recruitment deadlines in a fast-paced environment.

Proficient in Microsoft Excel, Microsoft Office, and recruitment systems or applicant tracking systems (ATS).

Strong leadership skills, attention to detail, and a results-oriented mindset.

Willingness to travel to client sites or recruitment locations when required.

Key Performance Indicators (KPIs)

Recruitment fulfillment rate against client manpower requirements.

Average time-to-fill and compliance with client SLAs.

Number of successful placements and candidates deployed.

Candidate joining ratio and offer acceptance rate.

Early attrition and replacement rate.

Recruitment team productivity and target achievement.

Client satisfaction and responsiveness to recruitment requests.

Accuracy and completeness of recruitment documentation and reporting.

Preferred Qualifications

Experience managing mass recruitment for operational, industrial, retail, logistics, security, cleaning services, or other outsourced workforce positions.

Experience supporting multiple clients with different manpower requirements and recruitment timelines.

Familiarity with recruitment campaigns, walk-in interviews, job fairs, and community-based sourcing.

Experience improving recruitment processes, reducing recruitment costs, and increasing workforce fulfillment efficiency.