Persyaratan
Tunjangan dan keuntungan
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Asuransi kesehatan
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Pengembangan profesional
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Deskripsi pekerjaan Reception Manager KYZN Family Sport & Wellness Club
- 2 years’ experience as Manager Reception, front desk or related experience (Hotel, Sports or Fitness club).
- Degree from an accredited university in Tourism, Hospitality, Business Administration, or related major;
- Full of energy and enthusiasm, with a strong determination to succeed as a team
- Shiny and hip personality will be an advantage
- Passion for Sports and Wellness is a plus
- Excellent reading, writing and oral proficiency in English and Indonesian
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish the work.
- Handles complaints, settling disputes, and resolving grievances and conflicts
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage his team.
- Demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviours.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviours of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Emphasizes guest satisfaction during all departmental meetings
- Trains staff on KYZN Applications and POS software.
- Supervises same day selling procedures to maximize revenue and control property occupancy.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyses information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Comfortable running the department P&L and rostering
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