Deskripsi pekerjaan Quality Assurance Momsfluencer
Group Quality Assurance (QA)
Creatorz Group is a growing multi-business group operating across creative and marketing services, events, media, F&B, and other business ventures.
We are looking for a Group Quality Assurance (QA) professional who is highly detail-oriented, systematic, and capable of maintaining consistent quality standards across different business units.
This role is not limited to checking campaign outputs. The QA will act as an internal quality control function responsible for auditing processes, outputs, SOP implementation, and operational standards across Creatorz Group.
Key Responsibilities
1. Group-Wide Process & SOP Audit
- Conduct regular audits across departments and business units within Creatorz Group.
- Ensure teams consistently follow established SOPs, workflows, approval processes, and operational standards.
- Identify deviations, recurring errors, inefficiencies, bottlenecks, and potential risks.
- Perform regular spot checks and quality inspections.
- Document audit findings and monitor corrective actions.
2. Operational Quality Assurance
Monitor the quality of day-to-day operations across different business units, including:
- Creative & Marketing
- Campaign Operations
- Event Operations
- F&B Operations
- Media
- Business & Sales
- Purchasing & Procurement
- Administration
- Data & Reporting
- Other new business units within Creatorz Group
Ensure that each operation is executed according to company standards, timelines, procedures, and responsibilities.
3. Output & Deliverable Quality Control
- Conduct final checks on key outputs before they are delivered to clients, partners, customers, or management.
- Review reports, presentations, creative materials, event materials, operational documents, databases, and other business deliverables.
- Ensure outputs are accurate, complete, consistent, and aligned with company standards.
- Verify the accuracy of data and supporting documentation.
4. Event Quality Assurance
- Audit event preparation, operational readiness, and execution.
- Ensure event teams follow approved plans, timelines, checklists, and SOPs.
- Check venue readiness, tenant or vendor requirements, equipment, branding materials, and operational arrangements.
- Identify operational issues that may affect visitor, tenant, partner, or client experience.
- Conduct post-event evaluations and document improvement points.
5. F&B Quality Assurance
- Monitor operational consistency across F&B business units.
- Check implementation of preparation, service, cleanliness, inventory, packaging, and operational SOPs.
- Monitor consistency of product presentation and customer experience.
- Identify deviations from established operational and quality standards.
- Ensure issues are documented and escalated to the responsible team.
6. Marketing, Creative & Campaign Quality Assurance
- Review campaign and creative execution against approved briefs, strategies, timelines, and deliverables.
- Review influencer or creator content when required.
- Check creative assets, reports, documentation, links, and campaign materials.
- Ensure output meets client requirements, brand guidelines, and internal quality standards.
7. Data & Documentation Accuracy
- Audit operational trackers, databases, reports, checklists, and internal documentation.
- Verify that information recorded by teams reflects actual execution.
- Identify missing, inaccurate, duplicated, or inconsistent data.
- Ensure required documentation is properly maintained and updated.
8. Customer & Client Experience Quality
- Identify operational issues that may affect customer, visitor, tenant, partner, or client experience.
- Review recurring complaints, mistakes, or service issues.
- Work with relevant teams to identify root causes and corrective actions.
- Help establish consistent service and quality standards across business units.
9. Corrective Action & Continuous Improvement
- Analyze recurring problems to identify root causes.
- Recommend improvements to SOPs, workflows, checklists, controls, and operational systems.
- Track corrective actions until issues are properly resolved.
- Support departments in creating preventive measures to reduce recurring mistakes.
- Help management continuously improve operational quality and efficiency.
10. Cross-Functional Collaboration
- Work closely with Business Unit Heads, Operations, Marketing, Creative, Event, F&B, Business, HR, Finance, Purchasing, and Management.
- Communicate audit findings clearly, objectively, and professionally.
- Follow up with responsible teams regarding identified issues.
- Escalate critical or recurring issues to management when necessary.
Qualifications
Education
Minimum Associate's or Bachelor's degree in:
- Management
- Business Administration
- Industrial Engineering
- Accounting
- Hospitality
- Marketing
- Communications
- or other relevant fields.
Experience
- Minimum 1–3 years of experience in Quality Assurance, Internal Audit, Operations, Process Improvement, Compliance, Operational Excellence, or similar roles.
- Experience working across multiple departments or business operations is preferred.
- Experience in agency, event, F&B, hospitality, retail, startup, or multi-business environments is an advantage.
Skills & Competencies
- Exceptional attention to detail.
- Strong analytical and problem-solving abilities.
- Able to identify process gaps, inconsistencies, and operational risks.
- Strong understanding of SOPs, workflows, and quality-control systems.
- Comfortable conducting audits and checking other teams' work.
- Objective, firm, and professional when communicating findings.
- Strong documentation and reporting skills.
- Able to investigate problems and identify root causes.
- Proficient in Google Sheets and Google Workspace.
- Comfortable working with operational trackers and project management tools.
- Able to quickly understand different types of business operations.
- Comfortable working in both office and on-site operational environments.
What We Are Looking For
We are looking for someone who naturally thinks:
“Is this being executed according to standard?”
“Is the actual execution the same as what is being reported?”
“Where could an error happen?”
“What could negatively affect our client or customer experience?”
“Why does this problem keep happening?”
“What system can prevent this problem from happening again?”
The ideal candidate is detail-oriented, structured, analytical, objective, persistent, and comfortable auditing different types of business operations.
As Creatorz Group continues to expand into different industries, this role will become an important independent quality control layer that helps management maintain consistent standards across the entire group.
